TRACKING + SHIPPING
SHIPPING / RETURN POLICY
Thank You for ordering with HairByJustice!
WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 1-2 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
All Packages Delivery is with USPS. Business days are Monday-Friday
Your tracking number will update once the order has been processed. 2-3 business days.
Once your order has been proceesed you can not make any changes to that order. Processing takes 2-3 buisness days.
Returns are welcomed with full refunds if the merchandise is returned in the same way it was received. With tags and wrapping still attached. After SEVEN (7) DAYS within you receiving your order, we are no longer liable to provide refunds.
A refund takes up to 10 business days to be credited back to you.
We do not except exchanges for our products.
Ship your Exchange/Refund it to:
HAIRBYJUSTICE
P.O. BOX 24454 Little Rock, AR 72221
Please attach a note inside your package including your order number and Reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because HairbyJustice will not be responsible for lost returns. We recommend that you use USPS to send your return.
Our Business Hours Are Monday-Friday 10am-5pm CENTRAL STANDARD TIME ZONE.
Saturday & Sundays - CLOSED
If you have any questions or concerns please feel free to Contact Us At hairbyjusticel.l.c@gmail.com During Business hours.
RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hairbyjusticel.l.c@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hairbyjusticel.l.c@gmail.com.
DAMAGES AND ISSUES
Certain types of items cannot be returned such as custom products (special orders or personalized items), and personal care goods (such as hair products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.